Useful Contacts

Your customer relations team

Taylor Wimpey Central London
+44 (0)20 7355 8134
20 Air Street
London W1B 5AN
Email Us
View Website

Opening hours: office hours are 08.30–17.00 Monday to Thursday and 08.30–16.00 Friday.

Out of hours emergencies

Nationwide Property Assistance (NPA)
+44 (0)345 609 1581

Opening hours: 17:00–08:30 Monday to Thursday, 16.00 onwards Friday, Weekends and Bank Holidays

You will be required to provide NPA with your full postal address. If NPA regard the item as a non-emergency, they will refer this back to working hours reports through TWCL.



Peterborough House,
1 Jubilee Walk, WC1X 0BF

+44 (0)799 911 8347

Access & Security

Door Entry System

Entrance to the communal lobbies can be gained using your key fob. 

Each apartment has a video entry system. Visitors will need to enter the apartment number on the control panel outside and ask the resident to open the outer entrance door. 

For everyone’s safety and security, please do not allow anyone else entry into the building, apart from your own guests.


Upon Handover you will receive all keys applicable to your apartment. Please take care of your keys and keep any spares in a safe place. For safety and security reasons never label your keys with your address. Spare keys can be cut at any good key cutters. 

Replacement Fobs

If you have lost or misplaced your entrance fobs, please notify the Managing Agent Mainstay Residential who will be able to arrange replacements. Please note that there is a charge for any additional/replacement fobs. 


Your apartment block is equipped with 2 residential lifts that service each floor. 

Should the lift fail while in use, please press the alarm bell which will link you directly to the maintenance company.

In the event of a fire, the lifts will automatically return to the ground floor and be unavailable for use.

Do not attempt to use the lifts in the event of a fire.