Useful Contacts 

Customer Relations Team

Taylor Wimpey Central London
20 Air Street, London W1B 5AN
Email: CentralLondonCustomerServices@taylorwimpey.com 
Tel: +44 (0)20 7355 8134
Website: www.twcl.com 

Opening hours: office hours are 08.30–17.00 Monday to Thursday and 08.30–16.00 Friday.

Out of hours Emergency 

Nationwide Property Assistance (NPA)
Tel: +44 (0)345 609 1581

Opening hours: 17:00–08:30 Monday to Thursday, 16.00 onwards Friday, Weekends and Bank Holidays

You will be required to provide NPA with your full postal address. If NPA regard the item as a non-emergency, they will refer this back to working hours reports through TWCL.

Concierge 

Phone: +44 (0)799 911 8347
Email: Concierge@postmark.london 
Email: headconcierge@postmark.london

Mainstay (Managing Agent)

Phone: +44 (0)190 5357 777 
Phone: +44 (0)799 911 3946
Phone (out of hours emergency line):  +44 (0) 1905 672 690
Email: Estatemanager@postmark.london  
Website: www.mainstaygroup.co.uk  

Other useful contact information

Local Authority 

London Borough of Camden
www.camden.gov.uk

 

Warranty Provider 

NHBC
Tel: +44 (0)800 035 6422
Email: cssupport@nhbc.co.uk

Your NHBC certificate confirming your Buildmark policy number will be provided to you at your handover.

Utility Providers 

Thames Water
+44 (0)800 316 9800
www.thameswater.co.uk 

Power On 
+44 (0)345 3223 322
www.poweronconnections.co.uk 

Metropolitan
+44 (0)292 0100 346
www.metropolitanlocal.co.uk 

TV Licensing 
+44 (0)300 790 6165
www.tvlicensing.co.uk 

Open Fibre Network
+44 (0)29 2167 8550
www.ofnl.co.uk

Customer Service Number for Appliances 

Siemens
+44 (0)800 519 2116 
www.siemens-home.bsh-group.com/uk/mysiemens 

Emergency contacts:

City of London Police
Emergency: 999
Non-Emergency: 101
www.cityoflondon.police.uk 

Fire Services 
Emergency No: 999
Non-urgent No: +44 (0)20 8555 1200
www.london-fire.gov.uk