Useful Contacts

Your customer relations team

Taylor Wimpey Central London
+44 (0)20 7355 8134
20 Air Street
London W1B 5AN
Email Us
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Opening hours: office hours are 08.30–17.00 Monday to Thursday and 08.30–16.00 Friday.

Out of hours emergencies

Nationwide Property Assistance (NPA)
+44 (0)345 609 1581

Opening hours: 17:00–08:30 Monday to Thursday, 16.00 onwards Friday, Weekends and Bank Holidays

You will be required to provide NPA with your full postal address. If NPA regard the item as a non-emergency, they will refer this back to working hours reports through TWCL.



Peterborough House,
1 Jubilee Walk, WC1X 0BF

+44 (0)799 911 8347

Your Opinion

One of our biggest priorities is looking after our customers before, during and after you have moved in. We are interested in both the service you have received and the actual quality of your new home.

NHBC Survey

NHBC carries out two surveys. The first is conducted on behalf of the HBF (Home Builders Federation). You will receive a questionnaire about eight weeks after you have moved in.

This survey is also used to monitor the effectiveness of the Consumer Code for Home Builders. It asks about your experience of the buying process, your moving in day and the early after- sales service you have received.

The second survey will come to you about nine months after you move in. By this time, you should be settled into your new home and resolved any issues that may have arisen. This survey focuses more on the after-sales service you received.

Customer Satisfaction

Through these surveys we would really love to hear your ideas for ways we can improve any aspect of our customer experience. As an existing customer, your views and comments really are invaluable to us as we work to set new standards within every aspect of the home buying process.

We recognise that buying a home is a significant financial and personal investment, so we intend to make moving and living in one of our homes as easy and enjoyable as possible. We seek to build a positive relationship with our customers and assist wherever possible to ensure a personalised and professional service.

If you require assistance, please call our Customer Relations team on +44 (0)20 7355 8134.