Heat and Hot Water

Heat Interface Unit (HIU)

You shall be supplied with a heating service provided by a low carbon site wide District Heating system. The source of heat shall be from an on-site dedicated Energy Centre.  The estate’s heating system shall provide heat via a site district pipework network system emanating from the energy centre and terminating at a heat interface unit located within the Service/ Utility Cupboard of each apartment.

The heat Interface unit shall be the responsibility of the occupier and is the demarcation point between the Landlord system and the occupier. Each HIU shall have heat meters to give the Estate’s management team the capability of providing metering and billing services.

The Heat interface unit shall then provide space heating to the underfloor system and instantaneous hot water to the domestic and sanitary appliances.

Underfloor heating shall have their main manifold located in the utility cupboard and thermostatic controls to provide comfortable levels of heating within each habitable area.

Metropolitan is your heating and hot water supplier. They are responsible for generating the hot water at their Energy Centre before it is delivered to your home through their network.  Metropolitan Maintains the network up to and including the HIU in your home. 

As the homeowner, it is your responsibility to maintain and repair the heating equipment in your home beyond Metropolitan’s HIU. This includes your taps, radiators, underfloor heating, thermostats and programmers. 

The HIU has been set to work automatically and should not be tampered with.

Please refer to the Metropolitan Welcome Brochure for further information on their services, including billing and payment options. 

Metropolitan
+44 (0)292 0100 346
www.metropolitanlocal.co.uk 

Underfloor heating

Your home has been fitted with a screed embedded ‘wet’ underfloor heating system throughout (except bathrooms where the underfloor heating is electric) arranged in zones and controlled from a central manifold located in the utility cupboard.

Comfort Cooling

Your home has been fitted with Comfort Cooling in the lounge and bedroom/s.

For further information, please refer to the manufacturer’s instructions.

Thermostats

There is a master thermostatic control located in the hallway to adjust the temperature setting to each individual space. Note that the temperature indicator is a guide and does not always reflect the temperature in all rooms since it is highly dependent on the air temperature near the sensor. Please adjust the thermostat to a comfortable temperature increasing and decreasing the temperature accordingly.

These are the thermostatic controls located in each room, to adjust the temperature setting to each individual space. Note that the temperature indicator is a guide and does not always reflect the temperature in all rooms since it is highly dependent on the air temperature near the sensor. Adjust the thermostat to a comfortable temperature increasing and decreasing the temperature accordingly.

For further information, please refer to the manufacturer’s instructions.

Towel radiators

Wall mounted polished chrome finish electric towel rails are installed within the bathrooms. These are operated by an on/off switch located in the hallway for the main bathrooms and in your bedroom wall for en-suites. They are provided to warm the towels so the temperature will be lower than standard radiators as they are designed.

Mechanical Ventilation Heat Recovery System (MVHR)

The ventilation system installed in your home uses a centralised fan unit to draw stale, moist air and odours from your rooms and removes it through ceiling mounted grilles. This stale air is then replaced with clean, fresh air from outside. As the stale air is extracted, a heat exchanger within the unit transfers up to 90% of the heat into the supply air entering the home.

The ventilation system should be left to run continuously on the normal setting 24 hours a day. The system will automatically boost to a higher extract rate when one of the control devices is activated. A manual boost switch is also provided if a higher level of ventilation is required at any other time. For further information, please refer to the manufacturer’s instructions.

Filters should be cleaned when indicated by the unit and the system should be serviced annually. Do not adjust the ceiling vents.